E-Governance Systems In A Selected Local Municipality In South Africa In The Eastern Cape

Abstract

The participants demonstrated their understanding of the benefits that can be related to e-governance and how it enhances the operational efficiency of the municipality. The study however, also discovered several issues that are hindering the acceleration of e-governance. Furthermore, owing amongst the challenges confronting the selected local municipality that are included in the analysis of the study are: technological illiteracy, privacy and security issues among several others. The study recommends that the government, citizens and businesses must collectively cultivate effective strategies that will address the use of e-governance through harnessing structures, tasks, technology and people elements that makes up the entire information value chain.